Service & Support PLC Engineer

As a Service & Support Engineer PLC at EuroSort, you are responsible for solving and coordinating E and PLC disruptions within the sorting systems. This means that you man the hotline with colleagues daily, maintaining direct phone contact with customers. You provide remote support and, if necessary, you are also on-site to fix disruptions. In addition, you assist customers with modifications, expansions, and refurbishments. This can be both in the Netherlands and within the EU.

Besides solving disruptions, you are also responsible for performing upgrades, updates, modifications, and patches. You actively approach customers, for example when software updates need to be scheduled. You understand the importance of distinguishing between high and low priority calls and act accordingly. During quieter periods without urgent disruptions, you occupy yourself with other tasks such as preparing new projects and installing software. You also ensure correct administrative handling of calls and disruptions in the SDB system, including customer and contact details, configuration, and status of the disruption.

After an extensive internal training, you become part of the Service & Support Helpdesk team. Together with colleagues, both SW/PC Engineers and E/PLC Engineers, you continuously work on optimizing the Service & Support department. You strive together to achieve the best possible customer satisfaction, with the ultimate goal of making every customer a satisfied reference customer.

Werken bij EuroSort
We offer a dynamic work environment within a stable growing organization. Our people make the difference and the team spirit and appreciation for each other is palpable. If you want to develop yourself personally with professional training, we offer plenty of opportunities for this. We also offer full-time employment and excellent primary and secondary benefits.

• Mbo/hbo education in Electrical Engineering/ Mechatronics
• Relevant work experience in industrial automation is a strong plus
• Good knowledge of modern control systems such as Siemens (SIMATIC S7 / PCS7 / TIA Portal) or Beckhoff, HMI / SCADA systems, and industrial networks such as Profibus / Profinet
• Excellent command of the Dutch and English language
• Likes working in a team and is customer-oriented
• Problem-solving, responsible and good adaptability
• Willing to perform on-call duties
• In possession of a driving license B

What will you get

• €2.500 - €3.500 gross p/m (depending on knowledge and experience)
• 40-hour workweek
• 30 vacation days
• Opportunity to follow training, education, and courses
• Working from home opportunities, bonus scheme
• Daily fresh fruit, Friday afternoon drinks, monthly joint lunch
• Company car, phone and laptop