Support Software Engineer

As a Support Software Engineer, you’re the technical point of contact for our customers when it comes to IT software. You’re responsible for following up on, resolving, and coordinating changes and issues related to our sorting systems. Whether it’s a malfunction, an update, or a customer who just forgot which button to press — you’ve got it covered. You do this remotely or on-site, both within the Netherlands and abroad.

You carry out updates, upgrades, and modifications, and make sure everything is properly documented — because yes, technology and structure go hand in hand.

This role offers you a varied set of tasks with a high level of responsibility. Of course, things don’t always go smoothly, but when you hit a roadblock, you can count on your team as well as our Controls department — also based in Geldermalsen — to support you.

Most of the time, you’ll be working from our office in Geldermalsen. But now and then, you might be called out to one of our customer locations to help solve an issue or provide on-site support.

You’ll be part of our friendly and dedicated Service & Support team, made up of PLC and IT Software Support Engineers. Together, you ensure that our customers stay happy with our smart sorting systems. We believe enjoying your work is just as important as achieving results — because when you’re having a good time, our customers will notice it too.

Your responsibilities as a Support Software Engineer in a nutshell:

• Handling the remote software IT support hotline together with your team

• Direct customer contact by phone regarding sorting systems, modifications, and software-related issues

• Providing 1st and 2nd line support, both remotely and on-site

• Performing upgrades, updates, modifications, and resolving malfunctions

• Accurately logging calls and incidents in the SDB ticketing system

• Proactively reaching out to customers to improve service

• Collaborating with colleagues to continuously improve the Service & Support department

• Completed MBO/HBO education in Industrial Automation, Computer Science or Software Engineering

• A few years of experience with .NET Framework (VB.NET, C#)

• Experience with SQL databases and network communication

• Knowledge of Linux and containerization (Kubernetes & Docker) is a plus

• Excellent command of the English language; knowledge of Dutch is a plus

• Strong problem-solving skills and a flexible working attitude

• A true team player with a strong sense of responsibility

• Willing to participate in on-call support services (once every 2 months)

• In possession of a valid driver's license (category B)
  

What we offer

• A gross monthly salary between €3,000 – €4,000, depending on knowledge and experience

• An attractive pension plan, with EuroSort covering a part of your personal contribution

• A bonus scheme that can reach up to 150% of your gross monthly salary

• A 32 to 40-hour work week with the option to partially work from home

• 30 vacation days based on a full-time position

• A company laptop and phone (also available for personal use)

• A company car (also available for personal use)

• Plenty of opportunities for training, courses, and professional development

• Fresh fruit daily, Friday afternoon drinks, and a monthly team lunch