Service & Support Software Engineer

Service & Support Software Engineer

EuroSort 's-Graveland

What is required?

  • A minimum of a Bachelor's degree in Industrial Automation, Computer Science, or Software Engineering
  • At least 3 years of experience in .Net Framework 2.0/3.5/4.0 (VB.net, C#)
  • Knowledge and experience with MSSQL database and network communication
  • Excellent command of Dutch or English, German is a plus
  • Problem-solving ability, practical mindset, and a sense of responsibility
  • Ability to work well in a team and be there for customers
  • Willingness to work in an on-call service
  • Possession of a driver's license (Category B)

What will you get?

  • €2,500 - €3,500 gross per month (depending on knowledge and experience)
  • 32 to 40-hour workweek
  • 30 vacation days based on full-time
  • Opportunities for training, courses, and further education
  • Home working options, bonus scheme
  • Daily fresh fruit, Friday afternoon drinks, monthly joint lunch
  • Company phone and laptop

What will you do?

  • 20% Internal consultations
  • 20% Maintaining and seeking customer contact
  • 20% Programming and writing new codes
  • 20% Resolving software issues
  • 20% Performing upgrades, updates, modifications, and patches

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Vacancy

Acquisition based on this advertisement is not appreciated. We usually fill the vacancies ourselves and in exceptional cases we work with preferred suppliers.

As a Service & Support Software Engineer at EuroSort, you are responsible for effectively tackling and resolving server-based software issues on advanced sorting machines. These challenges range from simple to complex issues, where your knowledge of the systems and technology stacks used is crucial. Your approach is focused on finding sustainable solutions, utilizing your technical insight to analyze and creatively solve problems.

In this role, you also play a key role in customer service. You are the first point of contact for customers with software issues, reported via email or the hotline. You also have the ability to quickly identify the core of the problem and assess if it is server-related to provide an appropriate solution. Additionally, you handle change requests, performing programming tasks for software modifications requested by customers.

You will join the Software Service team, consisting of six or seven colleagues in a similar role. Under the leadership of the Lead Software Service, you work together on various projects and challenges. While the Lead Software Service is your primary contact, you also work closely with the Service Manager for consultation and advice.

If you are analytical and enjoy working with software, and don't mind experiencing some pressure from customers, then this is a job for you.

Working week

Service & Support Software Engineer

On a good workday, difficult problems are solved, and not many tickets come in. This allows you to handle matters that generally have lower priority or require more attention.

On a less enjoyable workday, too many tickets and calls come in, requiring you to resolve multiple urgent matters. The customer wants this done quickly, so you must prioritize the order in which to address them.

  • 08:00
  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
  • 17:00
  • 18:00

Firsthand experience

A customer calls with an urgent problem that needs to be resolved as quickly as possible. How do you proceed?

First, you call the customer to accurately verify the exact nature of the problem. During this conversation, it's important to ask the right questions and ask the customer for examples of the issue. This way, you gather data to identify the root cause of the problem. This approach requires not only your technical expertise but also your strong communication skills and the ability to collect and interpret complex information clearly.

After speaking with the customer, you remotely access the server or another sorting device on the customer's side. Here, you review log files and error messages. If the problem is not clear from the information in the logs and the database, you follow the source code to find the root cause. Solving the problem can range from a simple adjustment to developing an innovative solution for a complex issue. Throughout this process, it's important to stay in touch with the customer, before, during, and after resolving the problem.

Growth

EuroSort highly values personal development. There are many opportunities to follow trainings, courses, and further education. Currently, EuroSort is developing a training policy to give more concrete shape to this.

Service & Support Software Engineer

Working at EuroSort

EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.

  • Founded in 2001
  • Headquarters in 's-Graveland
  • Globally active, branches in the Netherlands, Spain and North America
  • 180 employees
  • Average age 45 years
  • Hybrid working in office positions
  • Safety workwear is mandatory in the warehouse and is provided by EuroSort

Colleagues

Sjoerd van Schie - Mechanical Installation Coordinator

Why did you decide to work for this company?
I already worked freelance for this company as an installation supervisor and was asked to do the coordination. It is a young dynamic company that is active worldwide: as a mechanic this gave me the opportunity to travel while working. In this way I gained some nice experiences and now I supervise the installations.

What was your previous job?
Freelance mechanic/assembly supervisor, elevator mechanic and animal caretaker.

What do you do in your spare time?
Fishing.

Wiebe de Jong - Manager TECH

Why did you decide to work for this company?
I started as an intern (Engineer) when the company only had a few employees (almost nineteen years ago). The type of company has always given me opportunities to develop and grow in the organization. It has never been boring as the company and product continues to evolve. The company is always open to new ideas.

What did you study?
Mechanical engineering.

What do you do in your spare time?
Hockey, Formula 1, enjoy drinks on a terrace and play sports.

Andre Meulman - PLC Software Engineer, Control department

Why did you decide to work for this company?
With a predilection for technology, I have always been looking for a working environment in which I have to deal with multiple techniques. At EuroSort, various systems come together in the control of the sorting installations. From controlling various sensors, actuators, motors and servo drives, to communication between different systems, such as servers, HMI and cameras.

What was your previous job?
PLC Software Engineer IA.

What do you do in your spare time?
In my spare time I enjoy doing water sports or hiking.

Marco Vonk - Purchaser

Why did you decide to work for this company?
I started in 2011 as an Engineer at EuroSort. In addition, I did project-related purchases. Due to the dynamic growth of EuroSort, I have gradually started to concentrate and professionalize myself more in the field of purchasing. Partly because the organization feels great, from which we get satisfaction together, this is a huge stimulus to develop myself further and to keep the enthusiasm high. This is an advantage of EuroSort for me!

Interesting job?